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Spencer is the founder and president of Stern Consulting, a boutique Chicago-based consultancy founded in 2008 that helps public sector organizations align their strategy and related tactics with their technology deployments. In recent years, he has directed, implemented, and participated in software, digital, and mobile communications projects, including: citizen engagement, ERP and CRM implementations, social media strategic planning, and website re-design initiatives. He is a recognized industry expert on digital citizen engagement strategies.
Prior to starting Stern Consulting, Spencer was the Central Region Public Sector Team Lead for Baker Tilly, a national consultancy. Previously, Spencer was a founding partner of Market Strategy Group, a management consultancy based in Chicago. In addition, Spencer worked for Motorola supporting 311/CRM deployments in Baltimore, Chicago, Dallas, and several other municipalities. Spencer has worked on more than 60 North American citizen engagement initiatives with communities ranging in size from West Hollywood, CA to Chicago.
Spencer has taught an on-line course at Rutger’s University entitled “Governmental Transparency and E-Governance” as part of Rutgers Public Performance Measurement Professional Certification program. He has been published in multiple government-oriented publications and is a frequent speaker at public sector conferences, webinars, and national conferences sponsored by software vendors: including Microsoft, Oracle, and Salesforce.com.
Spencer holds a BS in accounting from the University of Illinois and an MBA in corporate finance and strategic management from the Wharton School of Business.